Terms of Service

1. Acceptance and Operator

These Terms of Service ("Terms") govern access to and use of Wappa, including the website at wappainbox.com, the Wappa dashboard, APIs, inbox, AI agents, automations, broadcasts, knowledge bases, contact memory, analytics, audit logs, and related services (collectively, the "Service"). The Service is operated by Libre Languages LLC d/b/a Wappa, a company organized in Delaware, with registered office and service address at 131 Continental Dr, Suite 305, Newark, DE 19713, United States ("Wappa," "we," "us," or "our").

By creating an account, signing an order form, accessing the Service, or using the Service on behalf of an organization, you agree to these Terms. If you use the Service for a company or other entity, you represent that you have authority to bind that entity. That entity is the "Customer."

2. Key Definitions

3. Accounts, Organizations, and Authorized Users

Customer is responsible for the accuracy of account information, organization settings, billing details, permissions, roles, and all activity by Authorized Users. Customer must keep credentials secure and promptly notify Wappa of suspected unauthorized access.

Organization administrators control access to Customer workspaces, WhatsApp numbers, conversations, automations, agents, knowledge bases, templates, contact data, and audit logs. Customer is responsible for removing access when a user no longer needs it.

4. WhatsApp Connection and Messaging Responsibilities

Wappa helps Customer connect and operate WhatsApp-enabled business messaging through Third-Party Services. Wappa is not WhatsApp, Meta, or Kapso, and the availability, pricing, deliverability, review, approval, rejection, suspension, or functionality of WhatsApp Services depends on those third-party platforms.

Customer is solely responsible for its relationship with Customer Contacts and for complying with all laws, WhatsApp and Meta terms, messaging policies, template rules, industry rules, and customer-facing commitments that apply to Customer messages.

5. Broadcasts and Contact Eligibility

If a person messages a Wappa-managed WhatsApp number, Customer may treat that person as eligible to receive Customer messages under Customer's own terms, privacy notices, and consent practices unless the person opts out or applicable law requires a different rule. Customer remains responsible for deciding whether a contact is eligible for each message or campaign.

Customer is responsible for segmentation, template selection, frequency, content, opt-out handling, consent records, and compliance for broadcasts and bulk messaging. Wappa may throttle, block, or suspend broadcast activity that appears unlawful, abusive, non-compliant, or risky to the Service.

6. AI Agents, Automations, and Outputs

Wappa provides AI-assisted features that may draft responses, answer questions from knowledge bases, summarize conversations, create contact memories, classify requests, trigger workflows, or suggest next actions. Customer controls uploaded knowledge, prompts, agent configuration, workflow logic, tools, and human handoff settings.

AI Outputs may be inaccurate, incomplete, delayed, offensive, or unsuitable for Customer's use case. Customer is responsible for reviewing, supervising, testing, and approving AI agents and automations before relying on them or exposing them to Customer Contacts.

Wappa does not provide legal, medical, financial, emergency, professional, or regulated advice through AI agents. Customer must not use the Service as a substitute for professional judgment, emergency services, regulated advice, or legally required human review.

7. Customer Data and Privacy

Customer retains ownership of Customer Data. Customer grants Wappa a limited license to host, process, transmit, display, analyze, secure, troubleshoot, and otherwise use Customer Data as needed to provide, maintain, protect, improve, and support the Service and as otherwise permitted by these Terms, the Privacy Policy, an order form, or applicable law.

Customer is responsible for the legality, quality, accuracy, and completeness of Customer Data and for providing all notices and obtaining all rights required for Wappa and Third-Party Services to process Customer Data. The Privacy Policy describes how Wappa processes personal information.

8. Third-Party Services

The Service depends on Third-Party Services. Customer's use of Third-Party Services may be subject to separate terms, fees, policies, rate limits, outages, changes, and enforcement decisions. Wappa is not responsible for Third-Party Services, but we may suspend or limit Service features if needed to comply with third-party requirements or protect the Service.

9. Fees, Billing, Usage, and Taxes

Customer must pay all subscription fees, Usage-Based Charges, overages, taxes, and other amounts described in the applicable order form, dashboard, pricing page, invoice, or checkout flow. Unless stated otherwise, subscriptions renew automatically for successive terms, and Wappa may charge the payment method on file.

Usage-Based Charges may vary by model, provider, message category, WhatsApp pricing, volume, storage, workflow runs, or other metered activity. Customer is responsible for monitoring usage and configured limits. Plan changes may take effect immediately or at the next billing cycle, as described at purchase.

Fees are non-refundable except where required by law or expressly stated in an order form. Failed payments may result in late fees, suspension, downgrade, data export limits, or termination. Customer is responsible for taxes other than taxes based on Wappa's net income.

10. Acceptable Use

11. Suspension and Termination

Wappa may suspend or limit access to the Service if Customer fails to pay, creates security risk, violates these Terms, violates Third-Party Service rules, causes platform enforcement risk, or uses the Service in a way that may harm Wappa, users, Customer Contacts, or third parties.

Either party may terminate as stated in an order form or if the other party materially breaches these Terms and does not cure within a reasonable period after notice. On termination, Customer must stop using the Service and pay all outstanding amounts. Wappa may retain or delete Customer Data according to the Privacy Policy, order form, and applicable law.

12. Intellectual Property and Feedback

Wappa and its licensors own the Service, software, designs, workflows, documentation, templates, models, improvements, and related intellectual property, excluding Customer Data. Customer receives a limited, non-exclusive, non-transferable right to use the Service during the subscription term for Customer's internal business purposes.

Customer may provide feedback, ideas, or suggestions. Wappa may use feedback without restriction or compensation, provided Wappa does not disclose Customer confidential information in doing so.

13. Confidentiality

Each party may receive non-public business, technical, security, pricing, product, or customer information from the other party. The receiving party must use reasonable care to protect confidential information and may use it only to perform under these Terms, except where disclosure is required by law or permitted by the disclosing party.

14. Beta Features, Support, and Changes

Beta, preview, experimental, or free features are provided as-is, may change or stop at any time, and may be subject to additional limits. Wappa may update the Service, add or remove features, change providers, impose reasonable limits, or modify documentation as the product evolves.

Support is provided through the channels and response expectations described in the applicable plan or order form. Wappa does not guarantee that every issue can be resolved, especially where an issue depends on Third-Party Services.

15. Disclaimers

Except as expressly stated in an order form, the Service is provided "as is" and "as available." To the fullest extent permitted by law, Wappa disclaims all warranties, including implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, availability, deliverability, and uninterrupted or error-free operation.

Wappa does not warrant that messages will be delivered, templates will be approved, WhatsApp numbers will remain available, AI Outputs will be accurate, automations will produce desired outcomes, or Third-Party Services will continue operating without change.

16. Limitation of Liability

To the fullest extent permitted by law, neither party will be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost goodwill, lost data, business interruption, or cost of substitute services.

To the fullest extent permitted by law, Wappa's total liability arising out of or relating to the Service or these Terms will not exceed the greater of (a) the amounts Customer paid to Wappa for the Service giving rise to the claim during the 12 months before the event giving rise to liability, or (b) US$100. Some jurisdictions do not allow certain limitations, so some limits may not apply.

17. Indemnity

Customer will defend, indemnify, and hold harmless Wappa and its affiliates, officers, directors, employees, contractors, and agents from claims, damages, liabilities, penalties, costs, and expenses arising from Customer Data, Customer messages, broadcasts, templates, opt-in or opt-out practices, violation of law, violation of WhatsApp or Meta rules, use of AI Outputs, or breach of these Terms.

18. Governing Law and Disputes

These Terms are governed by the laws of the State of Delaware, without regard to conflict-of-law rules. The parties will resolve disputes exclusively in the state or federal courts located in Delaware, and each party consents to personal jurisdiction and venue in those courts.

19. Changes, Notices, and Language

Wappa may update these Terms from time to time. If changes are material, Wappa will provide reasonable notice through the Service, by email, or by posting an updated version. Continued use after changes become effective means Customer accepts the updated Terms.

Notices to Wappa must be sent to privacy@wappainbox.com or 131 Continental Dr, Suite 305, Newark, DE 19713, United States, unless an order form states otherwise. These Terms may be translated for convenience. The English version controls over any translation unless applicable law requires otherwise.